All articles

THE REWARDS

I have more than one loyalty account, can I consolidate my points under one single account?

Unfortunately, it is not possible to consolidate two accounts into one. To streamline account management, consider reviewing the information and deciding which account to keep active.

I didn't get my Birthday Reward as a Gold Member

First you must have visited the 'My Stone Family Rewards' section of your account on https://www.volcom.eu/ and input your birthday month and day at least 30 days before your birthday. To prevent abuse of this reward, if you input your birthdate a da

How can I get FREE returns as a Member?

Free returns are available to all tier levels Loyalty Members within 30 days for all purchases made on https://www.volcom.eu/. To qualify for free returns, you must be subscribed to our Loyalty program at the point of time your order was created. Onl

How can I use more than a €50 discount Reward?

€50 is the max Reward discount to be used per transaction and the minimum transaction purchase is of €85. Only one discount can be used per order. To use additional Rewards, create a separate order and apply your Reward.

Why can't I use my Reward discount code and a promotional code on the same purchase?

When shopping on https://www.volcom.eu/, a Reward coupon code cannot be used in addition to another promotional discount code or an additional Reward coupon code. Codes do not stack.

How do I redeem my points for a Reward?

When shopping on https://www.volcom.eu/, Points can be redeemed towards a Reward coupon at checkout. You must be logged in to your account using your Volcom loyalty email address to redeem points for a Reward at checkout. Also, to receive free standa