THE REWARDS

THE POINTS

THE PROGRAM

Available during business hours 
Mon - Thu: 7am - 16pm
Fri: 7am - 15pm

Volcom.co.uk

LOYALTY PROGRAM

How can I place an order online?

Can I order over the phone?

Can I modify or cancel my order?

Has my order been placed?

I haven’t received a confirmation email for my order, is it normal?

Why is the status of my order "cancelled"?

What are the order preparation and shipment timelines?

Can my order be gift-wrapped?

Unofficial / scam websites

Official volcom websites

My shopping experience is slow. What should I do?

ONLINE ORDER

How much does shipping cost?

Which countries do you deliver to?

What should I do if I am not present for the delivery of my order?

What are the different shipping methods available?

Do you deliver to the Channel Islands?

How can I track the delivery of my order?

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

My parcel has been damaged, what should I do?

My parcel has been lost, what should I do?

Part of my order is missing, is this normal?

I still have not received my order. What should I do?

SHIPPING POLICY

What do i have to do when i receive a defective product at a volcom reseller (online or in a shop)?

Guarantee policy

Warranties

How do I return one or more articles?

Is postage free on returned items?

Are the shipping costs attached to my order refunded if I return it?

What should I do if I receive a product other than what I have ordered?

Can I return items from different orders in the same parcel?

Can I exchange an item?

When will I be refunded for my return?

How long do I have to return my order?

Returns

RETURNS AND WARRANTIES

Which payment methods do you accept?

Is online payment on your site totally secure?

How to pay with Clearpay?

How to pay with Klarna?

Can I pay for my order via bank transfer or cash on delivery?

I have entered a discount code but it does not work, what do I do?

PAYMENT OPTIONS

I have more than one loyalty account, can I consolidate my points under one single account?

I didn't get my Birthday Reward as a Gold Member

How can I get FREE returns as a Member?

How can I use more than a €50 discount Reward?

Why can't I use my Reward discount code and a promotional code on the same purchase?

How do I redeem my points for a Reward?

Can I use my points earned outside Europe in Europe?

How long does it take for my points to show in my account for a review I submitted?

Do I earn points when I buy a gift card?

I returned my purchase that was made using a Reward coupon, will I get my points back?

What happens to my points when I return or cancel an order?

When do my points and/or tier status expire?

Points in my account have gone missing

When will my points be awarded to my account?

How do I find out how many loyalty points I have?

Can I receive points for purchases made prior to joining the loyalty program?

How many points do I earn for my purchases?

How can I earn points?

How do I join the Rewards program?

Do I have to create an account to place my order?

Why should I create an account?

I have forgotten my password. What should I do?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

How do I get to my wishlist?

MY ACCOUNT

Do you have a size chart?

Do you replenish your out of stock items?

Are your online products the same as those sold in your shops?

Can I book an item?

How do I choose the right size?

How can I acess the declarations of conformity for the Volcom Goggles ?

How can I access the Volcom Eyewear sunglasses tests?

How can I access the declarations of conformity for Volcom Eyewear models?

How can I have access to the warranty and user instructions for the Volcom Eyewear sunglasses?

How can I access the declarations of conformity for Volcom wetsuit models?

PRODUCT INFORMATION

What happens to my e-gift card if i lose it?

Where can i use my e-gift card?

Where can i buy an e-gift card?

What is the remaining balance on my e-gift card?

How do i use my e-gift card in the online shop?

What happens to my e-gift card if i return my order, or just part of it, or if my order is cancelled?