ONLINE ORDER

How can I place an order online?

Placing an order is very easy on Volcom.co.uk!.

Can I order over the phone?

Unfortunately, it is not possible due to GDPR reasons. You need to place your order online directly on www.volcom.co.uk.

Can I modify or cancel my order?

Given our order preparation times, we are unfortunately unable to modify or cancel an order which has been validated. Note: You have a period of 30 days within which to return any articles that are not entirely satisfactory. Once the returned article

Has my order been placed?

After confirming your order, you will receive a confirmation email containing the details of your order. If you have created an account, you can track the status of your orders by connecting to your order history in My account. You can also track you

I haven’t received a confirmation email for my order, is it normal?

If you placed your order using your account: - Check that your email address is correct when connecting to My account. - Check that your confirmation email hasn’t gone to your spam or junk mail folders. - You can also check that your order has been p

Why is the status of my order "cancelled"?

Your order may be cancelled if the article ordered is out of stock. If the article is out of stock, a refund notification will be sent to you right after the cancellation of your order. Please note than when stock is low, it may be the case that many

What are the order preparation and shipment timelines?

Delivery takes 5-7 working days using the Standard shipment service, from the time we transfer your order to our carrier. Order preparation and shipment times should be added to delivery times. Any order validated before 7:00am GMT+1 (6:00am GMT) fro

Can my order be gift-wrapped?

We are unable to offer this service now.

Unofficial / scam websites

One thing that really upsets us at Volcom is hearing stories from our customers that ordered Volcom product on a scam website. We work hard to shut these fake dealers down with our Legal department. If you would like to report a fake reseller, (whic

Official volcom websites

Below is a list of OFFICIAL Volcom websites. If you come across a website with Volcom in the URL website address and it not in the list below, there is a better than good chance that the website is a scam website designed to get your credit card info

My shopping experience is slow. What should I do?

To improve your experience, we advise you to follow the steps below:. * Empty your basket. * Log out of your volcom.eu account. * Delete cookies (http://www.wikihow.com/Clear-Your-Browser's-Cookies ). * And start the order again