You can return them within 30 (thirty) calendar days of delivery of the products and get a refund. Returns need to be sent back to our warehouse in France. To make your return click on this link, and follow the online steps:. https://eureturns.volcom
The return costs are at Volcom's expense for orders above £100. The client, after having followed the return process online, will receive an email with a DHL prepaid return label, a customs invoice and a waybill document along with the return instruc
We will refund shipping costs (standard delivery) if you return your complete order, and if the returned products conform with the terms of our returns policy. We cannot refund shipping costs if the returned order is not complete. If you have chosen
If you receive a product which you did not order, please contact our customer service, who will advise you of the next steps to take.
If you have items from different orders, you can use only one return label, but please be careful to put the @RMA references you have received by email within your parcel so that our warehouse can treat them all together.
Currently, we do not offer an exchange service. However, you can refuse the delivery or send back your unwanted item/s in order to receive a refund, and then place a new order.
The processing time is about 3 days from receipt of your return. During sales and promotional periods, the processing time may be slightly longer. Once your return is treated, you receive an email to confirm the refund if the returned items meet the
When you receive your parcel, if you are not completely satisfied with your order, you can partially or totally return it within the 30 days after receiving it. Any return made later than that will not be treated and the item will be returned to you.